The Insurance Claims Process


•Once you file your claim, call your mortgage carrier as soon as possible and ask them for a claim packet. This speeds up the process drastically and ensures your project will not experience delays. In the event the insurance carrier denies the claim, you have the claim packet for your files.

•Locate your homeowner’s insurance policy and be sure to keep it handy. Now is an excellent time to find out your deductible amount for future reference.


STEP 2: The Adjustment

•Your insurance carrier will then assign an adjuster who will visit the home to confirm damage severity. The Insurance Company has people working hard on there side, and so should you. TruRelief Claims Consultants strongly suggests our clients take advantage of our Certified Inspectors ability to help negotiate the proper claim settlement. We know what it takes to complete the roofing project and will be sure the settlement includes everything you need to restore your home to better then pre-storm condition. TruRelief Claims Consultants provides your insurance carrier with a full Aerial Analysis from Eagleview Technologies and  Xactimate to ensure your home is estimated with the most advanced technology available. This ensures there are no discrepancies on size or estimating materials, making the process clear and painless.


STEP 3: The Supplement Process

•Most items missed by the insurance carrier are simple oversights. We provide them with pictures, diagrams and estimates for our clients so the claim process continues without interruption.

•In order for TruRelief Claims Consultants to ensure we provide you with the best products and craftsmanship possible, it is crucial your carrier covers the claim in full. For example, there are over 36 steps in the re-roofing process. Failure to cover one of these steps results in an inferior roofing/siding system. We employ an Executive Account Manager to ensure your carrier covers the project step by step, never missing critical components in the process.


STEP 4: Depreciation Recovery

•Almost all insurance carriers apply depreciation to each item in the settlement. Think of this as hold back for the difference in value of what your roofing/siding is worth aged (damaged) vs. what it will be worth when it’s newly restored. TruRelief Claims Consultants performs the project based off the insurance company’s settlement so that when the repairs are complete, we can issue the proper invoice to your carrier for you. When we do so, the insurance carrier then pays you only for the depreciation they applied for the items repaired.

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Contact TruRelief at any of the sources below…






North Carolina


109 Winchester Ave

Monroe N.C.    28110

Office          (704) 756-9921

Toll Free     (855) 832-6878


112 South Blount ST Suite 102

Raleigh N.C         27603

Office         (919) 702-5667

Toll Free    (855) 832-6878



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